Shipping policy

Shipping Cost

FREE shipping on all orders. No minimum purchase required.

Processing Time

4–5 business days (includes production, quality control, and packaging).

Transit Time (after dispatch)

Region Estimated Delivery
United States 7–15 business days
Canada 7–15 business days

Transit times are carrier estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues.

ORDER CUT-OFF & HOLIDAY NOTICE

Order Cut-off Time
Get your order in by 2:00 PM (GMT+8) on a business day, and we'll start working on it the same day. Miss that window? No worries—it'll roll over to the next business day.

Holiday Schedule (Expect Slower Turnarounds)
Things slow down a bit during major holidays. Please plan for an extra 5–10 business days of delay around:

  • Chinese New Year (late January to mid-February)
  • Chinese National Day (October 1–7)
  • Major international shipping carrier holidays

We'll put up a banner on our homepage with exact dates before each holiday, so you'll know what to expect.

Where We Ship

We currently deliver to the United States & Canada.

Don't see your country on the list? Shoot us a message—we'll check if we can make an exception for you.

How We Ship Your Order

We partner with DHL, UPS, and FedEx to get your neon sign to you fast and with full tracking. The carrier we use depends on where you're located and how big your sign is.

Tracking Your Order

We'll send you a shipping confirmation email with a tracking number within 24 hours of your order leaving our workshop. You can follow your package's journey using any of these links:

Lost Packages

Stuck in transit? If your tracking hasn't shown any updates for 15 business days after dispatch, drop us a line at support@blippdash.com. We'll open an investigation with the carrier. If we confirm it's lost, we'll send you a free replacement or issue a full refund—your call.

Address Changes

  • Before dispatch: Email us within 12 hours of placing your order and we'll update your address at no extra cost.
  • After dispatch: Changes depend on the carrier's rules and may come with additional fees—those are on you.
  • Wrong address at checkout: We'll need to charge a reshipment fee to get your order to the right place.

Our Guarantee

We stand behind what we make. If you're not happy with your sign for any reason, reach out—we'll do whatever it takes to make things right.

Every Blippdash neon sign comes with a 24-month warranty that covers all components—including LED tubing, controllers, transformers, acrylic backing, and cabling—against manufacturing defects under normal indoor use. For full terms and exclusions, please check our Refund Policy.

Email Support

Got questions? We're here to help—just email support@blippdash.com anytime. We reply within 1 business day during our office hours (Mon–Sat, 9:00–18:00 GMT+8). We're closed on Sundays.

Duties & Taxes

For orders going to the United States, Canada, the price you see at checkout is exactly what you pay—nothing more.

We ship using a Delivered Duty Paid (DDP) service, which means we cover all import duties, taxes, and customs brokerage fees upfront. They're already included in your order total, so you won't get hit with any surprise charges when your package arrives.

DDP coverage only applies to the destinations listed above.