Refund policy

Returns Policy

Every neon sign we make is custom-built just for you. Because of that, we can't accept returns or exchanges if you simply change your mind.

Quality Guarantee

If your sign arrives damaged, defective, or doesn't match your approved design proof, email us at support@blippdash.com within 7 days of delivery with clear photos and a short video. We'll assess the issue and work out a repair, replacement, or refund—case by case, depending on what went wrong.

Right to Cancel (EU Customers)

Under EU law, you can cancel a non-personalized order within 14 days of delivery—no questions asked.

This right does NOT apply to:

  • Custom-made / personalized neon signs (per EU Directive 2011/83/EU, Article 16(c))
  • Products that have been altered or used after delivery

This doesn't affect your statutory rights. For cancellations on non-personalized items, email us at support@blippdash.com with your order number.

Order Cancellation

Since every sign is made to your specs, production kicks off shortly after we get your design approval. Once payment is confirmed and the proof is approved, orders can't be cancelled or refunded.

Need to tweak your design? Reply to your order confirmation email within 12 hours—and before you approve the design—and we'll do our best to help.

24-Month Warranty

Every Blippdash sign comes with a 24-month warranty covering all components—LED tubing, controllers, transformers, acrylic backing, and cabling—against manufacturing defects under normal indoor use.

The warranty does NOT cover:

  • Damage from improper installation, modification, or misuse
  • Outdoor or wet-area use (our signs are for indoor use only)
  • Normal wear and tear
  • Damage during third-party installation or removal

Hard-Wired & Professionally Installed Signs

Blippdash does not cover labor costs for installing or uninstalling a sign. If we suspect a fault on a hard-wired sign, we'll ask for diagnostic photos and a video. If it's confirmed as a manufacturing defect within the 24-month warranty period, we'll replace or repair the sign. Any re-installation costs from a third-party electrician are on you.

Returns Procedure & Damaged in Transit

Reporting Window

Spot an issue? Contact us at support@blippdash.com within 7 days of delivery if your sign arrives damaged, defective, or different from your approved proof. Reports after that window may not be eligible for replacement under our quality guarantee.

What We Need From You

  • Order number
  • Clear photos showing the damage or defect
  • A short video showing the issue (especially for electrical faults)
  • Photos of the outer packaging and shipping label if damaged in transit

We need both photos and a video to properly diagnose the issue—without them, our ability to help will be limited.

How We Resolve It

Once we have everything, we'll get back to you within 1 business day (Mon–Sat, GMT+8) and arrange one of these:

  • Repair: free if covered under our 24-month warranty
  • Replacement: produced and shipped ASAP after approval
  • Refund: full or partial, depending on the fault—we'll confirm timing before processing

If we ask you to return the item, please send it back in its original packaging within 14 days of our return authorization. We'll cover the return shipping costs if the fault is on our side.

Note: the delivery date is the courier's delivery date shown in your tracking email.

Refunds

We issue refunds after we receive and inspect the returned item (if a return is required) or after we verify the fault via photos/video (if no return is needed).

Once approved, we process the refund within 3 business days. The funds usually show up in your original payment account within 3–10 business days, depending on your bank or payment provider.

The actual amount you receive may vary slightly from what you paid due to exchange rate fluctuations between your bank and our payment processor.

Contact Us

Email: support@blippdash.com
We reply within 1 business day (Mon–Sat, 9:00–18:00 GMT+8).